Returns & Exchanges

1. Returns Eligibility:
• Returns & replacement policy is only applicable if the received items are either damaged or wrongly delivered.
• Items must be unused, unopened, packaging is in its original condition and the original invoice is present.
• For hygiene reasons, certain items such undergarments and opened beauty products may not be eligible for return unless they are defective or damaged upon arrival.

 

2. Defective or Damaged Items:
• If you receive a defective or damaged item, please contact us within 7 days of delivery to arrange for a replacement or refund.
• We may require photographic evidence of the defect or damage for our records.

 

3. Return Process:
• To initiate a return, please contact our customer service team within 7 days of delivery.
• Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective/damaged item.

 

4. Refunds:
• Refunds are not in cash - the customer will be issued a coupon of the same value, valid for online store only.
• Original shipping fees are non-refundable.

 

5. Exchanges:
• We offer exchanges from our online store as well as retail stores within 07 days of delivery.
• Products purchased on discount or on sale will only be exchanged on the current amount of the product.

 

6. Policy Changes:
• We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

 

Contact our Customer Care center at care@rios.pk or call us at 111 111 757